My husband and I recently returned from a trip to Cuba. We had a lovely time at the Royalton in Cayo Santa Maria! Our resort was an adult-only, all inclusive luxury. The Royalton is a small resort, perhaps only a few hundred people could stay at a time. The result was excellent costumer service! Each hotel building (about 10 rooms) has a butler who takes care of your dinner reservations, makes sure you are happy with everything at the resort– if not he/she will be sure to fix the problem, and is always available to answer your questions. Our main butler (they switch every other day since they work 15 hour days) was Noelivis. If you ever have the opportunity to go to this resort I highly recommend you request Noelvis to take care of you! He really made me feel at home while we were there. Noelvis also planned a special anniversary dinner for my husband and I– one that we will never forget. In addition he planned special treats as the week went on; wine in the fridge, champagne on ice, a beautiful bubble bath with island flowers, etc.
We have no complaints about this resort– only that we wished Noelvis was our butler everyday!! The food was excellent, the drinks were delicious, and the weather was hot! Just the way we like it! Being a vegetarian I found that there were many options for food each night on the dinner menus. This was a big relief for me. We never went hungry– actually we were often full! Everything was so good and presentation was excellent.
A typical day consisted of my husband and I sleeping until 8 or 9, walking down to breakfast and getting immediate service. We enjoyed a hot breakfast with fresh fruit. Afterward we would get ready and head for the beach. Once at the beach a gentleman would follow us to a grass hut, brush the sand off the hotel loungers, and set them up for us under the hut. Later a bartender would come and ask us for our drink order. What more could one ask for?! Around 2 we would head back to our room, order room service for lunch (although the snack bar was also a good option) and have a nap. We’d wake up for dinner, catch a show (the Michael Jackson performance was awesome!) and spend a lot of the evening at the Piano Bar. Again, great service, great bartenders, no complaints!
The resort also has two pools, each equipped with a pool bar. Surrounding the pools are shaded lounging areas. They essentially look like classy queen size beds with curtains all around them, but the curtains are tied up to wooden posts. We liked these spots as they were in the shade and we never had trouble finding one. The pools or the beach area was never over crowded! And, just like the beach area, the pool bartenders took care of you throughout the day. You almost never needed to get up!
My parents recommended this resort to us through Anne Frank at CAA in Thorold. If you are thinking about going to Cuba this is the place to go! Call Anne!